The XYZ company is an IT Service provider. The Company has a Customer Handling Department that specializes in providing Tier 1 Support (Basic help desk resolution and service desk delivery). You are hired in the Company as a training professional
Challenge #2: What strategies would you suggest to Alex?
Alex is a Customer Support Manager at a Call Center Company. He noticed that his department is lacking in communication skills. His potential clients are not happy with the way his team communicates. One customer felt uncomfortable and hang up