The XYZ company is an IT Service provider. The Company has a Customer Handling Department that specializes in providing Tier 1 Support (Basic help desk resolution and service desk delivery). You are hired in the Company as a training professional
Challenge #4: What is the most effective training method for Julie?
Have you ever worked in an IT company that launches new features or enhancements on a weekly basis? Recently, the engineering team has added new features to the product. The process indicates that the product managers will notify the customer
Share your experience with us!
We are looking for your experience, real-time challenges you are facing or ever faced in your Instructional Design career and share them with the community. We will keep the names and companies anonymous, but we will share your name as
Challenge #3: Does John need Security Training?
John left his laptop unlock in the office. His manager, William, saw it and shut down his computer. William is worried and wanted to make sure that John will never do this again. What would you do? You are working
Challenge #2: What strategies would you suggest to Alex?
Alex is a Customer Support Manager at a Call Center Company. He noticed that his department is lacking in communication skills. His potential clients are not happy with the way his team communicates. One customer felt uncomfortable and hang up
Challenge #1: Elena is Looking for Recommendations.
Meet Elena! She works as a Human Resource Coordinator in an IT Company. She is responsible for conducting orientations for new employees and assigning them new laptops. Last month, a few employees complained that some software are not installed, and